The SkyPriority app is a survey app for priority members of the SkyTeam associated airlines. The application allows premium users to give feedback on the offered services. The app is used by twenty airlines all over the world and is translated in 14 languages including Chinese, Vietnamese and Arabic.

The customer

SkyTeam is an association of 20 member airlines including AirFrance, Delta, KLM and China Airlines. The SkyTeam network operates nearly 17,343 daily flights to 1,074 destinations in 177 countries. SkyPriority is the frequent flyer program of SkyTeam to reward their most loyal customers.

The project

We developed the SkyPriority app, which is a survey app for priority members of the SkyTeam associated airlines, in order to rate the services they received (or should have received) upon departure or arrival. The app automatically detects the location of SkyPriority members based on geofences. The services, offered in the detected airport, are listed in the app and can be rated. Users can add a picture and additional comments for each of them.

Due to their worldwide presence, we added support for 14 languages to the application including Chinese, Vietnamese and Arabic which all use different alphabets and/or are written from right to left.