Amap, short for 'Algemene Meldingen APplicatie' (in Dutch), is a web application developed for the City of Antwerp in collaboration with Digipolis. This application allows citizens to report all kinds of issues they notice within the city such as illegal dumping, graffiti, a broken swing at a playground, ... By involving the citizens and allowing them to directly report issues, the city has more 'eyes and ears' on the street than ever before and is able to organise itself more efficiently.

Amap is a web application that allows users to easily report all kinds of issues and can be used both on desktop and mobile devices. This application efficiently guides the user through the process to create a report. In order to accomplish this, the number of steps is limited to the absolute minimum and all information that can automatically be derived will be pre-filled. A good example is the location of the report. The location is defined as GIS coordinates and is automatically derived from the submitted photo or from the user’s location. This improves the user experience and allows employees of the City of Antwerp to easily act upon each report.

Involve citizens and optimise workflows

With this new application, the city wants to lower the threshold for reporting problems. As a result, users will be more engaged to actually report issues they encounter throughout the city.

Next to that, the system will be able to fully link incoming reports with the underlying planning system and the tasks of a service or person. This is a huge step forward in the city’s service to its residents.

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