From a challenge...

A request for a new identity card usually takes two drives or more to the town hall. The city of Antwerp wanted to make sure citizens only had to go once in order to receive a new ID. Furthermore, 

...to a solution...

We developed a mobile app and a server solution for Digipolis. The mobile app allows citizens to take a standardized photograph with their own smartphone and to request a new identity card. The server solution is hosted at the National Register. It verifies and compares the photograph with the previous photograph of the citizen, which is stored in the National Register. Based on recognition algorithms, we can guarantee that both pictures are of the same person. If the latter is the case, the creation of a new ID card is initiated. 

...with impact.

The app gives real-time feedback to the user, which allows him or her to take an ICAO compliant photograph in no time. When the user logs in with his A-city profile, he or she can request a new identity card with the newly taken photo. By automating the request of a new ID, town hall employees can spend the saved time taking care of other services.