From a challenge...
Citizens engaging with government processes encounter many different tools, UI’s, webforms, and administrative levels. Customer journeys could be vastly simplified through electronic and automated administrative processes and services. Yet, most municipalities find these tools difficult to implement, causing them to score poorly on European benchmarks.
...to a solution...
Gathering experts in UX, UI, natural language processing and data linking enables us to develop a rapid approach towards e-government implementation. Together, the consortium optimises existing customer journeys through data linking and public data, and uses them as models for new customer journeys. A flexible library of UI elements allows for the generation of customer journeys and usage monitoring. Based on the actual usage we can further optimise the customer journeys for every individual.
As this project is an ICON research project with a duration of 5 years, we still have 3 more exciting years to go! The intended result is an efficient e-government implementation and an optimisation of the customer journeys of citizens. By using AI systems we want the engine to able to recognize processes out of data of municipalities and cities, structure and optimize it, with a suitable interface as a result.
In the end, citizens will be able to complete the processes as intended, in a more efficient way. In a next step, the system will be improved by acting upon the citizens' behavior while completing the process.
Follow the latest developments.
FAST has a dedicated website where you can follow the latest developments of the project: http://project-fast.org/
We are currently looking for additional members who are interested in running a pilot with our technology, both in government and industry. Make sure to contact us if you’re interested in joining the user group.