Customer Success Manager

At Endare, delivering bespoke software solutions that exceed the customer’s expectations is what we live for.

As a customer success manager, you take control over the customer once sales have closed the deal. Through an in depth understanding of the customer’s company, his digital strategy and short-term goals, you oversee the development of the perfect digital solution to help the customer meet those goals.

You manage the multidisciplinary team of UX specialists, engineers and testers. You steer and align your team members to raise the bar and ensure high-quality, on-time delivery, while keeping them motivated and in sync.

Through day to day contact, you detect and analyse the client’s changing requirements, questions and doubts. Together with developers and designers you’ll prepare budgets and quotes.

You master the planning of multiple projects, by efficiently allocating your team’s resources and constantly monitoring the progress to keep each task on track. Through daily stand-ups, weekly demo’s, and frequent retrospectives, you keep everybody aligned.

As customer succes manager you are trusted and respected by your customers because you listen, understand and engage with them. You align internal & client stakeholders throughout the process, and manage and anticipate on expectations, all while balancing the project’s deadline and its profitability.

You continuously represent and promote Endare, detecting and acting upon the new opportunities that might occur. You’ll take the lead in converting new assignments to relevant proposals, in close collaboration with the sales team.

You provide quarterly assessments with the people on your project team, in collaboration with the functional managers. Working out a growth plan in consultation with your colleague, discuss what went well in the past period and what could be improved, is part of your responsibilities. You support the people in your team so that they have everything they need to do their job properly.

Skills

  • At least 2 years of experience in a client-focused role is key to give credibility towards our customers.
  • A fluent knowledge of Dutch and English is required. A good basic knowledge of French is sufficient.
  • You are the friendly face that really likes to help people and have patience when needed.
  • There are all kinds of customers who all have different needs and you can empathise with this.
  • You are down-to-earth, work efficiently, in a structured manner, and you work until the job is done.
  • Open and honest communication is very important for you. If something doesn’t work or you’re not sure about something, you don’t hesitate to check with co-workers or the client. That’s the way to make progress.
  • You want to add value to the team but can work independent when needed.
  • The customer comes first, always!
  • Time management is no issue for you.
  • Some technical experience is an advantage and allows you to understand the high-level architecture of a digital product. You may even have some experience as a developer.
  • You can talk to marketing, business and IT departments.
  • You can handle several projects at the same time. You have a drive for excellence; you go the extra mile.

Our offer

  • You become part of an ambitious and high-performing organisation, with plenty of opportunities to grow your career together with the company.
  • We value a dynamic working environment with a pleasant atmosphere and open culture.
  • You get the chance of working on innovative solutions, in close collaboration with leading companies in Belgium.
  • We have great offices in the Ghelamco Arena, reachable by car or public transport, with fitness, supermarket, restaurants etc.. on site.
  • You are in control of your own growth plan and you dispose of a personal training budget
  • Flexible hours, attractive salary, a company car, Macbook and 32 days of vacation
  • Extra benefits

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