At Endare, delivering bespoke software solutions that exceed the customer’s expectations is what we live for.
As a customer success manager, you take control over the customer once sales have closed the deal. Through an in depth understanding of the customer’s company, his digital strategy and short-term goals, you oversee the development of the perfect digital solution to help the customer meet those goals.
You manage the multidisciplinary team of UX specialists, engineers and testers. You steer and align your team members to raise the bar and ensure high-quality, on-time delivery, while keeping them motivated and in sync.
Through day to day contact, you detect and analyse the client’s changing requirements, questions and doubts. Together with developers and designers you’ll prepare budgets and quotes.
You master the planning of multiple projects, by efficiently allocating your team’s resources and constantly monitoring the progress to keep each task on track. Through daily stand-ups, weekly demo’s, and frequent retrospectives, you keep everybody aligned.
As customer succes manager you are trusted and respected by your customers because you listen, understand and engage with them. You align internal & client stakeholders throughout the process, and manage and anticipate on expectations, all while balancing the project’s deadline and its profitability.
You continuously represent and promote Endare, detecting and acting upon the new opportunities that might occur. You’ll take the lead in converting new assignments to relevant proposals, in close collaboration with the sales team.
You provide quarterly assessments with the people on your project team, in collaboration with the functional managers. Working out a growth plan in consultation with your colleague, discuss what went well in the past period and what could be improved, is part of your responsibilities. You support the people in your team so that they have everything they need to do their job properly.